Shipping Policy
  • Standard processing time is 24 business hours (excluding holidays and weekends).
  • We strive for same day processing on any orders placed before 11am MST. This is not a guarantee. Please keep in mind that things happen. If for some reason your order is taking longer than normal, we will always reach out, ensuring you are updated and informed.
  • Pre-ordered and backordered items will ship when they become available.
  • We appreciate your understanding as we comply with COVID-19 guidelines, shipping timelines may vary. Thank you for your patience as we work to fulfill your order as quickly as possible.
  • Address changes cannot be accommodated for packages after the label has been created.
Shipping Options
  • USPS Ground (5-7 business days) 4.95 (Free shipping over 49.00)
  • Not available for packages over 1lb. (ie: 100 count gummies)
  • USPS Priority (3-5 business days) 7.95
  • UPS Ground (5-7 days) 17.73
  • UPS 3 Day Select: 23.93
  • UPS 2nd Day: 33.12

USPS # 1-800-275-8777 or your find your local post office here.
UPS # 1-800-742-5877 or online here.

*These are only in-transit timeframes. Please allow for order processing time.
* USPS shipping can be inconsistent. In rare cases, deliveries can take 14 days or longer

Shipping FAQ's
  • My package has been sitting in the same place for days, what do I do?
    • One thing we’ve seen consistently over the years, is that USPS and UPS drivers are just as human as the rest of us. When they are busy, short staffed, or dealing with massive national reroutes due to natural disaster, bad weather, or the holidays, not every package gets scanned. We have seen packages go from our facility to their destination without a single tracking update. While the ambiguity can be frustrating, it isn’t uncommon. 
  • My tracking is showing delivered but it isn’t here yet.
    • If your package is showing delivered, please give it another day or two before letting the panic set in. If it has shown delivered for a full 48 hours and still nothing, now it’s time to panic!!! Joking! 😊 Your next step is to reach out to USPS and file a claim.
  • How do I file a claim with USPS?
    • Call and they can start one for you over the phone.
    • USPS # 1-800-275-8777 or your find your local post office here.
  • How long does it take to process my order?
    • While our standard processing time is 24 business hours (excluding holidays and weekends) we always strive for same day processing on any orders placed before 12pm MST. Please keep in mind that things happen. If for some reason your order is taking longer than normal, we will always reach out, ensuring you are updated and informed.
  • I’ve placed an order but never received tracking information.
    • First, check your spam or junk folders in your email. If nothing, then feel free to send us an email to support@denex.co and we can provide you with your tracking information. Please ensure we have the correct email address on file for you as well. 
  • I think my package is lost. What now?
    • If package is lost, please start a claim with USPS prior to reaching out to us. After the claim has started, please email the claim number and order number to support@denex.co and we will begin our lost package protocol

                

Shipping Restrictions

Unfortunately, due to state legislation, we are unable to sell or ship to the following states as they have restricted or banned Delta-8 THC:

  • Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Idaho, Iowa, Kentucky, Michigan, Mississippi, Montana, New York, Rhode Island, Utah, Vermont, and Washington. [updated November 2021]